Service+Support

Grande Cuisine offer full and comprehensive after-sales support service to all clients as standard. With in-house factory trained technicians on hand to provide on-site support or third party service agent support, Grande Cuisine understands that the only way to get the highest level of performance from products supplied is to provide a hands-on and practical approach to resolving issues. This service is further enhanced by a 3rd party network of trained engineers, providing coverage to the whole of the UK.

All third party service partners are trained by the Grande Cuisine in-house technical support team and are on hand to provide comprehensive post sale support to both clients and service partners. This includes site training for engineers, end user training for the lifetime of the product, maintenance, breakdown cover and preventative service visits.

Additional support is provided with a comprehensive stock of front line spare parts held in the UK to cover any eventuality of product failure. Grande Cuisine understands that down time of equipment has a severe impact on your business, and strives for a ‘first time’ fix rate on breakdown calls.

Installations

Innovation + sustainability

Essential to the catering equipment industry is the ability to combine practicality with energy efficiency and cost savings....

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